evv imporTant update
Electronic Visit Verification
The Federal Government is strengthening EVV enforcement nationwide. New York State is actively monitoring EVV compliance and visits that are not properly verified through EVV may be denied payment. Electronic Visit Verification (EVV) is mandatory for all Medicaid home visits.
WHAT IS EVV?
Electronic Visit Verification is a federally required system used to confirm that home care services are:
- Provided on the correct date
- At the correct time
- In the correct location
EVV is required by federal Medicaid law and the NYS Department of Health
Approved EVV Methods
You must use one approved EVV method for every visit:
- Clock-in & Clock-out by Telephone
- HHA Exchange Mobile App
- FOB Device
AIDE REMINDERS
REQUIRED FOR EVERY VISIT
- While inside of the patient’s home, you must clock-in and clock-out at the start & end of each visit
- At the end of each shift, enter the tasks performed according to the patient’s Plan of Care
- If EVV cannot be completed, notify the office immediately
- Paper timesheets are accepted for emergency exceptions only and must be approved by the office
AIDE BENEFITS
- Better payroll outcomes
- Broadcast cases – opportunity to view and accept open cases
- Single sign-in access – one login for online in-services and training
IMPORTANT REMINDERS
- EVV must match your scheduled visit times
- Never ask a patient to complete EVV for you
- Never complete EVV outside the patient’s home
- Do not share logins, FOBs, or devices
- Visit schedule changes require prior office approval
- You are responsible for ensuring EVV entries are accurate and complete
- Failure to comply may result in visit non-payment, disciplinary action, suspension, or termination
For Assistance with EVV Compliance Questions
Contact New York Health Care Compliance Department immediately at 347-514-9880.
Text “EVV Help” to 929-415-8314 to receive help with all EVV questions.
Text “EVV Help” to 929-415-8314 to receive help with all EVV questions.
PATIENT REMINDERS
- While inside of the patient’s home, your aide must clock-in and clock-out at the start & end of each visit
- At the end of each shift, your aide must enter the tasks performed according to your Plan of Care
- If EVV cannot be completed, notify the office immediately
- Paper timesheets are accepted for emergency exceptions only and must be approved by the office
- Never complete EVV for an aide
- Your aide should never complete EVV outside of your home
- Visit schedule changes require prior office approval
- You are responsible for ensuring EVV signatures are accurate and complete
- Failure to comply may affect payment, authorizations or continuation of services
- There is no cost to you for EVV calls, app usage or devices
- Does not record conversations or track personal activities